Skillset helps support teams manage tickets, prepare responses, and maintain knowledge articles. It connects to the systems your organization uses for support.

Sign in

1. Open the Skillset link provided by your organization.
2. Follow the sign-in prompts using your work account.
3. Select the workspace you need.

If you cannot sign in or find your workspace, ask your organization owner to check your access. For help adding a new member, contact [email protected].

Find your way around

Area	Use it to
Tickets	Review requests, update fields, and respond.
People	Find people and their details.
Assets	Inspect device inventory from connected sources.
Agents	Configure AI instructions and review related work.
Knowledge Base	Read and maintain knowledge articles.
Set-up	Connect providers and configure ticket fields.
Settings	Manage organization and workspace settings.

Continue with Manage tickets and respond.