Use Knowledge Base to maintain articles. You need editing access to make changes and the appropriate approval access to merge them.

Create or edit an article

1. Select the correct workspace and open Knowledge Base.
2. Open an article for editing, or use the new-article control and choose its location.
3. Enter the title and content.
4. Save your work in the active change request.
5. Preview the article and check links, formatting, and images.

A change request groups proposed edits for review. Saving an edit in a change request is not the same as publishing it to the live knowledge base.

Review and publish

1. Open the change request and review the differences.
2. Resolve any merge-readiness warnings.
3. Select Merge and confirm.
4. Open the live article to view the published version.

Merging publishes the changes to the live knowledge base. Reader access is controlled separately by the collection and hosting configuration.

Work with Notion content

Notion imports and synchronization are managed through Set-up → Knowledge Base.

If a change request asks you to verify the Notion version, resolve that check before merging.

Correct a published article

Use article history to inspect earlier versions. To correct an article, create an edit and merge its change request. Reverting a merged change request applies to the changes in that request, not just the article currently open.