Common problems

Problem	What to check
Cannot sign in	Use the link and work account provided by your organization. Ask your owner to check access.
Workspace is missing	Ask your organization owner to check your workspace membership.
Tickets or articles are missing	Check filters, the workspace, connection status, and whether the initial import is still running.
Imported details look old	Check source and synchronization timestamps. Compare with the connected provider.
A reply did not send	Check the error, destination, conversation, and source system before retrying.
Data protection settings did not save	Use Retry next to the save error.
An article edit is not live	Check whether its change request was merged, then open the live reader page.
Device inventory is empty	Check the connected inventory source and whether its first sync has completed.

Contact support

Email [email protected]. Include:

• Your organization and workspace.
• What you tried and what you expected.
• The time of the problem, including your time zone.
• A ticket or article reference, the error text, and a sanitized screenshot if useful.